Melidou Estate
Frequently Asked Questions
Could I return the product I bought?
We accept return of products that are damaged, without any restrictions , as long as the problem is identified by you and you inform us about it no later than seven days after receipt of the product. We ask our customers to inform us about it through the “Contact” website, selecting “ About an order ” as a communication topic and stating the exact problem. A competent partner may contact the customer, and the customer will be notified of the acceptance of the return via email.
How long does it take for my order to arrive?
According to our courier company, 1 to 2 working days from the date of receipt.
For large order how can I choose shipping method?
For large orders, in addition to the courier option, you can choose to have your order shipped with a shipping company. We will contact you for shipping costs.
Are card payments secure?
Our Company recognizes the major importance of data security and transactions and for this reason we have taken all necessary measures to ensure them. The Online Store protects you from any data interception with the method of encrypting them through the use of SSL protocol (SecureSocketsLayer) for secure online commercial transactions.